Shipping Guide
Everything you need to know about shipping with SwiftExpress
Packaging Guidelines
Box Selection
- Use new, rigid boxes with flaps intact
- Choose boxes that fit your items with room for cushioning
- Remove old labels and markings
Cushioning
- Use bubble wrap for fragile items
- Fill empty spaces to prevent movement
- Double-box extremely fragile items
Prohibited Items
Never Ship
- Explosives and flammable items
- Illegal substances
- Hazardous materials
Restricted Items
- Perishable goods (special arrangements required)
- Batteries (specific packaging required)
- Liquids (special packaging required)
International Shipping
Required Documents
-
Commercial Invoice
Detailed description of items, value, and origin
-
Export Declaration
Required for items valued over $2500
-
Certificate of Origin
May be required for certain countries/products
Shipping Rates
Standard
3-5 business days
From $9.99
Domestic shipping
Express
1-2 business days
From $19.99
Domestic shipping
International
5-7 business days
From $29.99
International shipping
* Rates may vary based on weight, dimensions, and destination
Insurance & Claims
Shipping Insurance
Protect your shipments against loss, damage, or theft.
- Coverage up to $50,000 per package
- Additional coverage available for high-value items
Filing a Claim
1
Document the Damage
Take photos of damaged items and packaging
2
Submit Claim Form
Complete the online claim form within 30 days
3
Claim Review
Claims typically processed within 5-7 business days